Community Overcoming Relationship ABUSE  logo

Community Overcoming Relationship ABUSE

Relief Crisis Counselor

Community Advocacy – San Mateo, California
Department Community Advocacy
Employment Type Part Time
Minimum Experience Entry-level


Reports to:  Manager of Crisis Support Services

Schedule of Hours:  Varies; evenings, after hours’ and weekends

Position Remote Eligible: YES

Mandated Reporter: YES



Community Overcoming Relationship Abuse (CORA), is the only agency in San Mateo County providing crisis intervention and supportive services to survivors of domestic violence and their children, seeks a Relief Crisis Counselor to provide crisis intervention, needs assessment and supportive counseling to callers on our 24-hour domestic violence hotline, and provide emergency telephonic response to residents of San Mateo County following a referral from law enforcement.


This position provides crisis intervention, needs assessment and supportive counseling to callers on our 24-hour domestic violence hotline, and provides emergency telephonic response to residents of San Mateo County following a referral from law enforcement. Services provided are voluntary and include safety planning, peer counseling, crisis case management, information and referral, and group facilitation.  This position is an on-call and after hours’ position (primarily in the evenings and on weekends).


  • Be available for on-call shifts during evenings, weekends, and some holidays.
  • Willingness to work flexible hours and respond to last-minute requests for coverage.
  • Respond to clients from the hotline, ERP and housing departments. Provide crisis intervention, counseling, and needs assessment services to clients.
  • Respond to pages from law enforcement officers at the scene of a 9-1-1 call related to domestic violence and provide immediate crisis intervention counseling to the parties involved.
  • Assess for risk and provide safety planning and information to clients on the hotline.
  • Assist clients in accessing emergency shelter, motels, transportation and other immediate resource needs.
  • Provide appropriate referrals to other services within CORA or in the community as needed.
  • Communicate effectively with other members of the Crisis Intervention Services team in order to ensure the most up-to-date information and appropriate follow-up for clients.
  • Complete required documentation in an accurate and timely manner.
  • Participate in training as recommended by supervisor.
  • Attend supervision, departmental and agency staff meetings as assigned.


  •  BA degree in social work, psychology, counseling, or related field; or an equivalent combination of education and experience in the provision of social services.
  • Experience working with survivors of domestic violence preferred, including completion of 40-hour domestic violence training.  Candidates who have not completed the training will be required to do so.
  • Bilingual English/Spanish fluency preferred.
  • Must be available to work on-call in a confidential setting between 5:00pm and 9:00am Monday through Friday, on weekends, and holidays.
  • Ability to provide culturally competent services and work with a diverse staff and clientele in an empathetic and non-judgmental manner.
  • Must demonstrate acceptable level of maturity, emotional stability, and sound judgment to provide effective services to diverse populations.
  • Must be able to make sound decisions independently during crisis hotline calls. 
  • Excellent interpersonal and communication skills—oral and written.
  • Ability to function as a part of a team and work in collaboration with outside agencies.
  • Demonstrated ability to integrate feedback and utilize supervision. 
  • Background check, including fingerprinting clearance from the Department of Justice; Demonstrate eligibility to work in the United States.
  • Familiarity with community-based services in San Mateo County and knowledge of Bay Area resources preferred.


This position requires you to directly supervise children without the presence of a legal guardian, or is a professionally licensed role that is listed in California’s Child Abuse and Neglect Reporting Act (CANRA).  As a result, you are a mandated reporter of suspected child abuse under CANRA and must become familiar with your obligations and how to carry them out in compliance with other federal and state funding obligations.  You must advise any client before speaking with them that you are a mandated reporter, and what that entails.  In the event that you determine a report of suspected abuse must be made, you must take all reasonable steps to advise your client before making the report.  You should also discuss with your client the option of making the report themselves, as opposed to your making the report about them or their children.


CORA History and Overview

CORA has provided services to survivors of intimate partner abuse for nearly 40 years. Our programs include Crisis Intervention Services, including a 24-hour hotline, collaboration with law enforcement, emergency shelter options, and supportive counseling. Family Support Services provides mental health therapy, supportive/transitional housing, and a children’s program. CORA has robust legal services for survivors of domestic violence and provides educational workshops about the dynamics of domestic violence and healthy relationship skills.

CORA is strengths-based, collaborative, accessible, and client-centered. CORA believes that everyone deserves to be treated with respect in their intimate relationships.  We provide safety, support and healing to individuals who experience abuse in an intimate relationship and educate the community to break the cycle of domestic violence. Regardless of a survivor’s race, class, gender, sexual orientation, or culture, we save lives and provide an opportunity to begin again.

CORA inspires work of the highest caliber by fostering staff engagement through transparency and inclusion in agency decisions wherever possible. We strive to ensure our policies and communications reflect an appreciation of the impact of social inequities, historical and current, and actively promote healthy relationships amongst staff by demonstrating mutual respect in all our communications.

 CORA is proud to be an equal opportunity employer. We seek diversity with respect to race, color, age, sex, (including breastfeeding and medical conditions related to breastfeeding), religion (including religious dress or grooming practices), national origin, mental or physical disability, genetic characteristics and information, ancestry, marital status, family status, political belief, sexual orientation, gender (including gender identity and expression), medical condition, military, or veteran status or any other category or status protected by Federal, State or other applicable laws.

 All applicants are welcome. Individuals who are bilingual, people of color, members of the LGBTQ community and/or survivors of domestic violence are strongly encouraged to apply.  The position will remain open until filled.




Thank You
Your application was submitted successfully.
Apply for this Job
  • Location
    San Mateo, California
  • Department
    Community Advocacy
  • Employment Type
    Part Time
  • Minimum Experience
  • Powered by