Relief Crisis Counselor

Crisis Intervention Services · San Mateo, California
Department Crisis Intervention Services
Employment Type Part Time
Minimum Experience Entry-level


Reports to:  Manager of Crisis Support Services

Schedule of Hours:  Varies; evenings, after hours’ and weekends

Position Remote Eligible: YES

Mandated Reporter: NO



Community Overcoming Relationship Abuse (CORA), is the only agency in San Mateo County providing crisis intervention and supportive services to survivors of domestic violence and their children, seeks a Relief Crisis Counselor to provide crisis intervention, needs assessment and supportive counseling to callers on our 24-hour domestic violence hotline, and provide emergency telephonic response to residents of San Mateo County following a referral from law enforcement.



This position provides crisis intervention, needs assessment and supportive counseling to callers on the domestic violence hotline, as well as provides emergency telephonic response to residents of San Mateo County following a referral from local law enforcement.  Services provided are voluntary and include safety planning, peer counseling, crisis case management, information and referral, and group facilitation. All services are provided within the context of trauma-informed approach. This position involves both on-call and in-office responsibilities.



  • Be available for in-office counseling as well as off -site, on-call counseling. Relief Crisis counselors may be assigned to work in the office part-time and respond remotely to the hotline and Emergency Response Program (ERP) from a cell phone after-hours.
  • Respond to all callers from hotline, ERP and housing departments during scheduled shift.
  • Provide immediate crisis response, needs assessment, and conduct safety planning with all callers and/or walk-in clients.
  • Provide appropriate internal and external referrals to callers.
  • Assist domestic violence clients in accessing emergency shelter, transportation, and/or any other emergency resources that aid in increasing immediate safety.
  • Work in collaboration with law enforcement officers to provide immediate crisis intervention counseling to parties involved in 911 domestic violence or domestic disturbance calls.
  • Coordinate referral, screening/intake process, and manage client waitlist internally.
  • Complete required documentation and enter data into client database in an accurate and timely manner.
  • Provide advocacy support and conduct community outreach as needed.
  • Communicate effectively with other members of the Crisis Intervention Services team in order to ensure the most up-to-date information and appropriate follow-up for clients.
  • Make follow up calls to provide further counseling, referrals, and education about domestic violence.
  • Train, supervise, and schedule hotline volunteers.
  • Assist in the maintenance of filing systems and developing/implementing new protocols and procedures relating to the hotline and ERP.
  • Facilitate or co-facilitate support groups for domestic violence survivors.
  • Collaborate effectively with other departments and outside agencies to ensure quality client-centered service delivery.
  • Participate in training as recommended by supervisor.
  • Attend supervision, departmental, and agency staff meetings as assigned.



  • BA degree in social work, psychology, counseling, or related field preferred; or an equivalent combination of education and 2 years’ experience in one of the following fields: social services, customer care services, or volunteer services.
  • Experience working with or supporting survivors of domestic violence preferred, including completion of 40-hour domestic violence training. Candidates who have not completed the training will be required to do so.
  • Bilingual English and one of the following languages is a plus: Spanish, Mandarin, or Cantonese.
  • Must be available to work on-call in a confidential setting between 5:00pm and 9:00am Monday through Friday, on weekends, and holidays.
  • Ability to provide culturally competent services and work with a diverse staff and clientele in an empathetic and non-judgmental manner.
  • Must demonstrate acceptable level of maturity, emotional stability, and sound judgment to provide effective services to diverse populations.
  • Must be able to make sound decisions independently during crisis hotline calls.
  • Excellent interpersonal and communication skills—oral and written.
  • Ability to function as a part of a team and work in collaboration with outside agencies.
  • Demonstrated ability to integrate feedback and utilize supervision.
  • Background check, including fingerprinting clearance from the Department of Justice; Demonstrate eligibility to work in the United States.
  • Valid CA driver’s license, access to reliable transportation, and insurance preferred.
  • Familiarity with community-based services in San Mateo County and knowledge of Bay Area resources preferred.



This job operates in a professional office environment. This role routinely uses standard office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.



This position is not subject to mandated reporting under California’s Child Abuse and Neglect Reporting Act (CANRA).  Such a report, including sharing information with another employee who is a mandated reporter position without following "release of confidential information" policies is a breach of confidentiality is a violation of state and federal law and can result in disciplinary action, up to and including termination of employment.


CORA History and Overview

CORA has provided services to survivors of intimate partner abuse for nearly 40 years. Our programs include Crisis Intervention Services, including a 24-hour hotline, collaboration with law enforcement, emergency shelter options, and supportive counseling. Family Support Services provides mental health therapy, supportive/transitional housing, and a children’s program. CORA has robust legal services for survivors of domestic violence and provides educational workshops about the dynamics of domestic violence and healthy relationship skills.

CORA is strengths-based, collaborative, accessible, and client-centered. CORA believes that everyone deserves to be treated with respect in their intimate relationships.  We provide safety, support and healing to individuals who experience abuse in an intimate relationship and educate the community to break the cycle of domestic violence. Regardless of a survivor’s race, class, gender, sexual orientation, or culture, we save lives and provide an opportunity to begin again.


CORA inspires work of the highest caliber by fostering staff engagement through transparency and inclusion in agency decisions wherever possible. We strive to ensure our policies and communications reflect an appreciation of the impact of social inequities, historical and current, and actively promote healthy relationships amongst staff by demonstrating mutual respect in all our communications.


CORA is proud to be an equal opportunity employer. We seek diversity with respect to race, color, age, sex, (including breastfeeding and medical conditions related to breastfeeding), religion (including religious dress or grooming practices), national origin, mental or physical disability, genetic characteristics and information, ancestry, marital status, family status, political belief, sexual orientation, gender (including gender identity and expression), medical condition, military, or veteran status or any other category or status protected by Federal, State or other applicable laws.

All applicants are welcome. Individuals who are bilingual, people of color, members of the LGBTQ community and/or survivors of domestic violence are strongly encouraged to apply.  The position will remain open until filled.


Please note there is no relocation assistance offered for this role.


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  • Location
    San Mateo, California
  • Department
    Crisis Intervention Services
  • Employment Type
    Part Time
  • Minimum Experience