Director of Community Programs

Management & General · San Mateo, California
Department Management & General
Employment Type Full Time
Minimum Experience Experienced

FULL TIME and EXEMPT

Reports to:  Executive Director

Schedule of Hours:  M-F, 9:00AM-5:30PM, as needed outside of standard work hours

Position Remote Eligible: At the discretion of the Executive Director

Mandated Reporter: NO      

 

ABOUT THE ORGANIZATION

Community Overcoming Relationship Abuse (CORA), is the only agency in San Mateo County providing crisis intervention and supportive services to survivors of domestic violence and their children, seeks a Director of Programs to ensure overall organizational compliance and quality programming.

POSITION SUMMARY

The Director of Programs will provide strategic leadership, supervision, and training to the management team, program staff and client related volunteers. S/he (They) oversees the planning, implementation and evaluation of agency programs, in accordance with CORA’s goals and objectives. Expands and strengthens a positive community image and develops staff and volunteers in a manner that reflects the vision, mission and goals of CORA.  The Director of Programs is an integral part of the Senior Level Leadership Team and will work closely with the Executive Director, Director of Finance & Operations, and the Director of Development & Communications to ensure overall organizational compliance and quality programming. The Director of Programs is the primary liaison between the program staff and the Executive Leadership.  S/he (They) provide feedback, insight, and solutions to the senior team as to the needs of staff and clientele.  

 

PRIMARY RESPONSIBILITIES

Management and Supervision

  • Provides direct supervision to the program management team and assigned staff. Includes responsibility for recruitment, hiring, evaluation and termination of direct reports. Assists with succession planning for key positions. In conjunction with the management team, responsible for overall supervision of program staff and volunteers.
  • Assures that programs are properly staffed, directs management activities and supports the management team to recruit, hire, assign, supervise, evaluate and terminate program staff.
  • Develops and implements processes that promote consistent expectations for performance among management and staff. 
  • Complete annual staff evaluations and design performance plans for direct reports.  Ensure effective performance management for managers and coordinators.
  • Carries out supervisory responsibilities in accordance with the organization's policies and with all applicable laws and regulations.
  • Provides support and training to the program management team and assigned staff. This includes, but is not limited to, orientation to services, service delivery procedures, managing records, crisis intervention, and problem resolution. In coordination with management, designs and implements professional development activities for program staff and provides oversight of staff and volunteer training and development opportunities.
  • Works in partnership with the ED and the senior management team to develop the strategic direction of the organization and make ongoing strategic decisions to ensure that CORA’s mission is fulfilled.
  • Provides staff support/supervision to direct reports, and others as needed.
  • Completes annual staff evaluations and designs performance plans for direct reports. Ensures effective performance management for managers and coordinators.
  • Ensures a professional, safe and family-friendly environment for clients and staff.
  • Embraces and enhances a culture of accountability for implementation of plans and outcomes measurement.
  • Embraces and enhances a culture of accountability for implementation of plans and outcomes measurement.
  • Foster a culture that builds leadership across the organization; creates opportunities for learning, opens lines of communication, engenders trust and reflects CORA’s values.
  • Represent CORA in a way that embodies the organizational values; speak to the needs of survivors, the organization, and the community.
  • Function as an organizational leader and a highly collaborative member of the senior management team.
  • Hold organizational responsibility for strengthening systems and implementing best practices.
  • Participate as a member of the senior leadership team in the development and implementation of organization-wide policies and programs.
  • Provide strong leadership and people management that reflects CORA’s values, including mutual respect, compassion and integrity.
  • Oversee and ensure the continuous professional development staff within the department.
  • Provide direct supervision to the program management team and assigned staff. Includes responsibility for recruitment, hiring, evaluation and termination of direct reports. Assists with succession planning for key positions. In conjunction with the management team, responsible for overall supervision of program staff and volunteers.
  • Carries out supervisory responsibilities in accordance with the organization's policies and with all applicable laws and regulations.
  • Represent CORA at local, regional, and statewide events, meetings, and grant related public meetings or  hearings.

Program Planning and Implementation

  •  In collaboration with the leadership team, funding sources, and other affiliated agency staff, responsible for the development and coordination of agency wide services. Continually seeks ways to improve or enhance services.
  • Provides leadership to the management team and program staff in developing and maintaining a planning process with long and/or short-range objectives that define the needs of clients and addresses these through programming, grant deliverables and advocacy.
  • Responsible for ensuring that services are provided in a manner that meets the support needs of each individual and simultaneously addresses safety and emergency procedures. This includes implementing procedures to handle crisis intervention.
  • Ensure client-centeredness and cultural appropriateness of programs and services in keeping with agency goals and values.
  • Remain up-to-date on new developments and trends for intervention and prevention services in the field and use best practices to inform program development, evaluation, and supervision.
  • In coordination with the Executive Director and leadership team, develops annual departmental goals in keeping with agency strategic goals and client feedback. Uses feedback and Client Data System as a management tool for enhancing employee productivity and program results.
  • Provides oversight of all program records including client records, statistical data, financial records, contractual reporting and other program-related documents to ensure an above average audit by any and all auditing agencies.
  • Coordinates all other aspects of service delivery as needed.

Community Outreach & Collaboration

  • Works effectively as part of the leadership team to accomplish the mission of the organization. This includes developing and maintaining positive relations with other nonprofit program providers, government agencies, human service departments, law enforcement, and other entities that inform, overlap, or collaborate with CORA.
  • In coordination with the Executive Director, identify additional collaborations as appropriate.
  • Represent CORA at local, regional, and statewide events, meetings, and grant related public hearings, as needed.

Financial Management

  • In collaboration with the Executive Director and Director of Finance & Operations, participates in the development and monitoring of the fiscal aspects of the programs. This includes contractual reporting on service goals and objectives and assuring adequate financing for program operating needs and long-term goals.
  • Participates in the organizational budget process, providing leadership, context and communication concerning programmatic and staffing needs. In conjunction with the Director of Finance & Operations, this includes quarterly financial budget reviews and oversight pertaining to programmatic contracts and grants.  

Grant Administration

  • Ensure timely data entry and timely submission of grant report elements, when needed from the Development team.
  • Ensure positive communication and relationship with grantors and funding agencies.

Operations

  • Coordinate cross-program meetings to ensure consistency, communication, and coordination between program department managers and directors to ensure quality services for CORA clients.
  • Oversees the operational functions of the programs ensuring compliance with all applicable local, state, and federal standards and regulations.
  • Participate as a member of the senior leadership team in the development and implementation of organization-wide policies and programs.
  • Creates a communication system for efficient reporting, accountability, and related compliance.
  • Ensure client-centeredness and cultural appropriateness of programs and services in keeping with agency goals and values.

Finance

  • Participates in the organizational budget process, providing leadership, context and communication concerning programmatic and staffing needs. In conjunction with the Director of Finance & Operations, this includes quarterly financial budget reviews and oversight pertaining to programmatic contracts and grants. 

KNOWLEDGE AND SKILLS REQUIRED

  • Minimum of a BA, MA preferred
  • At least 8+ years of experience in nonprofit field with at least 4yrs in a management role
  • Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs
  • Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems
  • Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth
  • Experience having worked with a high-performance, collaborative, constructive peer group
  • Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance
  • Deep understanding of human resources, employee performance improvement plans, and corrective action policies
  • Excellent verbal and written communication skills with exceptional attention to details
  • Personal qualities of integrity, credibility, and a commitment to and passion for CORA’s mission

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS 

  • This job operates in a professional office environment. This role routinely uses standard office equipment.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

MANDATED REPORTER STATUS  

This position is not subject to mandated reporting under California’s Child Abuse and Neglect Reporting Act (CANRA).  Such a report, including sharing information with another employee who is a mandated reporter position without following "release of confidential information" policies is a breach of confidentiality is a violation of state and federal law and can result in disciplinary action, up to and including termination of employment.

 

 

 

CORA History and Overview

CORA has provided services to survivors of intimate partner abuse for nearly 40 years. Our programs include Crisis Intervention Services, including a 24-hour hotline, collaboration with law enforcement, emergency shelter options, and supportive counseling. Family Support Services provides mental health therapy, supportive/transitional housing, and a children’s program. CORA has robust legal services for survivors of domestic violence and provides educational workshops about the dynamics of domestic violence and healthy relationship skills.

CORA is strengths-based, collaborative, accessible, and client-centered. CORA believes that everyone deserves to be treated with respect in their intimate relationships.  We provide safety, support and healing to individuals who experience abuse in an intimate relationship and educate the community to break the cycle of domestic violence. Regardless of a survivor’s race, class, gender, sexual orientation, or culture, we save lives and provide an opportunity to begin again.

CORA inspires work of the highest caliber by fostering staff engagement through transparency and inclusion in agency decisions wherever possible. We strive to ensure our policies and communications reflect an appreciation of the impact of social inequities, historical and current, and actively promote healthy relationships amongst staff by demonstrating mutual respect in all our communications.

CORA is proud to be an equal opportunity employer. We seek diversity with respect to race, color, age, sex, (including breastfeeding and medical conditions related to breastfeeding), religion (including religious dress or grooming practices), national origin, mental or physical disability, genetic characteristics and information, ancestry, marital status, family status, political belief, sexual orientation, gender (including gender identity and expression), medical condition, military, or veteran status or any other category or status protected by Federal, State or other applicable laws.

All applicants are welcome. Individuals who are bilingual, people of color, members of the LGBTQ community and/or survivors of domestic violence are strongly encouraged to apply.  The position will remain open until filled.

 

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  • Location
    San Mateo, California
  • Department
    Management & General
  • Employment Type
    Full Time
  • Minimum Experience
    Experienced