FULL TIME and EXEMPT
Reports to: Director of Programs
Schedule of Hours: Primarily Mon-Fri 9am-5pm with at least one evening 2pm-10pm/week, and occasional weekend and on-call coverage
Position Remote Eligible: YES, up to 1 day/wk.; after one year of employment
Mandated Reporter: YES
ABOUT THE ORGANIZATION
Community Overcoming Relationship Abuse (CORA), is the only agency in San Mateo County providing crisis intervention and supportive services to survivors of domestic violence and their children, seeks an Emergency Shelter Manager to provide leadership and operational support to a dynamic team of advocates providing trauma-informed, client-centered, crisis intervention services to survivors and families impacted by domestic violence.
The Emergency Shelter Manager is responsible for the day-to-day operations and general oversight of CORA’s comprehensive emergency shelter services at two confidential safe house sites in San Mateo County. The Emergency Shelter Manager will provide ongoing support to ensure the consistent development and daily operation of CORA shelter services and assist in the creation and implementation of new innovative programs and services to meet the ongoing and emerging needs of individuals and families fleeing from domestic violence. The 24-hr/day, year-round program requires general oversight of property management in collaboration with facilities; direct supervision of shelter staff; and overall management and coordination of program services in accordance with contracts and internal and external collaboration.
- Assume overall responsibility for day-to-day operations and service delivery at multiple confidentially located shelter sites.
- Implement programs and services 24 hours a day year-round through effective management of agency staff and resources.
- Effectively manage the hotline functions 5pm-10pm in collaboration with crisis support services to ensure quality service delivery.
- Provide leadership, supervision, and direct support to the shelter program team.
- Develop, implement, and oversee training of staff protocols and ensure policy and procedures are culturally and linguistically appropriate and align with trauma-informed practices and client centered agency goals and values.
- Ensure services are offered using housing-first evidence-based practices.
- Ongoing communication and collaboration with management team and department leads to ensure effective interdepartmental workflow strategies.
- Collaborate with the Volunteer Coordinator and implement volunteer recruitment and retention strategies.
- Recruit, train, supervise, and evaluate staff/volunteers to ensure the success, sustainability, resourcefulness, and ongoing development of crisis intervention methods and program services.
- Complete annual staff evaluations, design performance plans, assess staff needs, and schedule trainings accordingly.
- Evaluate and enhance the referral, screening, intake process between programs and optimize referral relationships with partner agencies.
- Responsible for program evaluation and upkeep of records and database functionality to support program.
- Maintain, update, and establish documentation requirements in compliance with funding objectives and contract deliverables.
- Monitor filing, database systems, and perform quarterly audits and validity checks.
- Oversee collection of accurate program statistics, ensure timely submission of grant, and board reports.
- Coordinate trainings, schedules, caseloads, time off, 24-hour rotation for emergencies.
- Consistently review and update training materials and department protocols that align with strategic planning, program development, and evaluation.
- Research best practices for shelter services and integrate high quality strategies.
- Design and implement program work plans in alignment with agency strategic planning in collaboration with the director.
- Support efforts to evaluate client satisfaction and program effectiveness.
- Monitor budget, program expenses and reconcile discrepancies in collaboration with director and finance department.
- Ensure implementation of daily operating procedures, safety protocols, and administrative functions for program activities.
- Serve as on-call supervisor for assistance after-hours and on weekends; participate in manager on duty (MOD) rotation as scheduled.
- Respond to calls related to emergencies and requests for immediate consultation from shelter staff, which may include facility-related emergencies that affect clients.
- Monitor occupancy/bed utilization to ensure maximization of funding and program deliverables are met.
- Communicate effectively with facilities team regarding property maintenance needs.
- Monitor, review, and authorize program supply orders for the safe house locations.
- Develop and implement guidelines to promote the safety and security of the site.
- Ensure effective working relationships with local shelters and other partner agencies.
- Assist with the coordination and training of supervisors providing MOD rotational after-hours emergency consultation and staff support and update training materials and protocol.
- Provide leadership as appropriate to contribute to the operation and growth of the agency in collaboration with management team.
- Assist in representing the agency/shelter to funders, visitors, donors, council as needed.
- Attend supervision, departmental, leadership, and agency staff meetings and participate in training as assigned.
- Other duties as assigned by supervisor.
KNOWLEDGE AND SKILLS REQUIRED
- BA degree in social work, psychology, counseling, or related field; AND a minimum of 2 years’ experience working with under-served, high-risk populations. MA preferred.
- 2 years of supervisory and management experience required.
- 40-hour Domestic Violence Certification required. Candidates who have not completed the training will be required to do so.
- Bilingual English/Spanish preferred.
- Experience providing trauma-informed crisis intervention services to individuals and families impacted by domestic violence.
- Must be available to work a flexible schedule, which may include day/evening hours Monday through Friday, and some weekends and holidays.
- Ability to provide culturally responsive services and work with a diverse staff and clientele in an empathetic and non-judgmental manner.
- Must demonstrate acceptable level of maturity, emotional stability, and sound judgment to provide effective services to diverse populations.
- Excellent interpersonal and communication skills, oral and written, including ability to listen, clearly articulate needs, compose documents, and speak publicly as a representative of CORA.
- Proficient in technology—familiarity with Outlook, database management and evaluation, and other information technology systems.
- Experience with training, coaching, and effective performance management strategies.
- Commitment to creating and maintaining a work environment reflecting the agency’s mission and philosophy.
- Familiarity with community-based services in San Mateo County and knowledge of Bay Area resources.
- Valid CA driver’s license, access to reliable transportation, and insurance required.
- Background check, including fingerprinting clearance from the Department of Justice; Demonstrate eligibility to work in the United States.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
- Willingness to travel to multiple sites within San Mateo County.
- Ability to lift to 25lbs.
MANDATED REPORTER STATUS
This position requires you to directly supervise children without the presence of a legal guardian or is a professionally licensed role that is listed in California’s Child Abuse and Neglect Reporting Act (CANRA). As a result, you are a mandated reporter of suspected child abuse under CANRA and must become familiar with your obligations and how to carry them out in compliance with other federal and state funding obligations. You must advise any client before speaking with them that you are a mandated reporter, and what that entails. In the event that you determine a report of suspected abuse must be made, you must take all reasonable steps to advise your client before making the report. You should also discuss with your client the option of making the report themselves, as opposed to your making the report about them or their children.
CORA History and Overview
CORA has provided services to survivors of intimate partner abuse for over 40 years. Our programs include Crisis Intervention Services, including a 24-hour hotline, collaboration with law enforcement, emergency shelter options, and supportive counseling. Family Support Services provides mental health therapy, supportive/transitional housing, and a children’s program. CORA has robust legal services for survivors of domestic violence and provides educational workshops about the dynamics of domestic violence and healthy relationship skills.
CORA is strengths-based, collaborative, accessible, and client-centered. CORA believes that everyone deserves to be treated with respect in their intimate relationships. We provide safety, support and healing to individuals who experience abuse in an intimate relationship and educate the community to break the cycle of domestic violence. Regardless of a survivor’s race, class, gender, sexual orientation, or culture, we save lives and provide an opportunity to begin again.
CORA inspires work of the highest caliber by fostering staff engagement through transparency and inclusion in agency decisions wherever possible. We strive to ensure our policies and communications reflect an appreciation of the impact of social inequities, historical and current, and actively promote healthy relationships amongst staff by demonstrating mutual respect in all our communications.
CORA is proud to be an equal opportunity employer. We seek diversity with respect to race, color, age, sex, (including breastfeeding and medical conditions related to breastfeeding), religion (including religious dress or grooming practices), national origin, mental or physical disability, genetic characteristics and information, ancestry, marital status, family status, political belief, sexual orientation, gender (including gender identity and expression), medical condition, military, or veteran status or any other category or status protected by Federal, State or other applicable laws.
All applicants are welcome. Individuals who are bilingual, people of color, members of the LGBTQ community and/or survivors of domestic violence are strongly encouraged to apply. The position will remain open until filled.